Brand profiling in a pandemic

As a result of the pandemic, brands have had to become more resilient and forward-thinking, tweaking PR and communications strategies to ensure alignment with fast evolving consumer habits.

Whilst also focusing on the here and now, business owners need to be setting their sights on long-term security, and through well executed social media, PR and digital marketing, brands can better respond and communicate with audiences in these unprecedented times.

As we’re coming to the end of 2020 and looking to the new year, it’s more important than ever for brands to set sights on the future and ensure communications are strong. As PR professionals, we have shared key brand profiling considerations to help business owners adapt, survive and thrive.

Flexibility

There is a real emphasis on flexibility in terms of communications strategies, and planned content can change quickly, influenced by recent affairs. Consumers are looking for brands to be in tune with what is going on in the world and press and social content must reflect cultural and social issues.  To simply sell products and services is not enough anymore – consumers purchase with brands that are environmentally and socially conscious, so they feel happier when spending, so brand messaging needs to reflect this.

Shifts in consumer behaviour

With this shift in spending habits, consumers are now more open to exploring new brands, and value, quality and purpose are all key attributes that consumers look for. They are happy to move away from go-to brands, choosing alternative companies if they feel they are offered more. This change in consumer behaviour has opened up the market for brands to adjust reach and target key demographics.

Brand response

It has been found that around one in four social media posts now mention COVID-19, and consumers are really engaging with content geared to health, support and people. Creating more empathetic and impactful content is key to resonating with audiences, so tailor social and press materials to include relevant contextual topics.

Supporting the local community is also proving strong during the pandemic, with many pushing the ‘buy local’ and ‘support small’ initiatives. Brands that have successfully removed the outlook of ‘them vs us’ have done well during the pandemic, with consumers favouring the ‘all in this together’ approach, with real voices being heard.

Keeping consistent whilst acknowledging big shifts is also important for instilling trust in a brand. A strong and resilient company is one that a consumer can rely on at any point and brands that communicate with respect, clarity, honesty and consistency, will find consumers returning time and time again.

 

Contact us today at Jennie Holland PR – as your PR agency, we can adapt and implement new strategies, strengthening your brand and business.

PR campaigns need a 360-degree approach  

When it comes to planning your next impactful PR campaign, it goes without saying that you need to consider all aspects of your approach. PR is not just media relations; it encompasses all external communications, and with so many digital platforms available to share content on, and the impact and reach of these constantly evolving, your PR campaign needs to be managed strategically.

Some aspects of ‘traditional’ PR, for example press releases, are mainstays, but you are more likely to have a successful campaign if you implement aspects of digital PR alongside traditional efforts.

To get the best results for your campaigns, applying the PESO media model will help to ensure that any PR strategy implemented is covering all ground.

The acronym stands for Paid, Earned, Shared and Owned (PESO) media, and this framework is most beneficial when used as a planning tool to integrate different forms of media.

This framework was first introduced by Gini Dietrich, founder and CEO of marketing and communications firm, Arment Dietrich, in her 2014 book – Spin Sucks: Communication and Reputation Management in the Digital Age.

The PESO Model

Paid

Paid media is fast becoming a top feature of PR campaigns. This form of media uses; ambient advertising, sales promotion, PPC and SEO to place money behind the content to boost and control its distribution. When using paid media, it is important that you choose platforms to target according to the right audience, to yield the best results and avoid wasting your money.

You can monitor the average click through rate percentage and average cost per click to see if the advert is on track to achieve the objectives set at the beginning of the campaign. Selective and tailored messaging on platforms such as Facebook and Instagram will ensure that any messages resonate.

Earned

Earned media is a form of third-party endorsement. This can be achieved through more traditional media relations or through blogger and influencer relations. When used correctly, influencer marketing can generate 11x the ROI of traditional ads*.

The use of influencers can help your brand to reach new niche audiences with dedicated interests, while raising your profile across channels and platforms, in addition to many other benefits.

Shared

Shared media is also referred to as content marketing. It is centred around pushing content through social channels, but can also include affinity marketing, review sites and partnerships.

Affinity marketing is an aspect of PR that consists of a partnership between a company and an organisation that gathers persons sharing the same interests, to bring a greater consumer base to their services, products and opinions. A long-lasting relationship can be formed using this concept, in which both parties’ benefit. This can be rewarding especially during difficult times such as the COVID-19 pandemic.

Owned

Owned media describes any content and channel over which your company or organisation has complete control. It includes websites, publications, presentations, research, podcasts and webinars.

When used correctly, owned media channels can be successfully used to establish your company or organisation as thought leaders, whilst building long-term customer relationships.

At the centre of the PESO model is Authority. Optimised, shareable and engaging content should be a golden aim for any campaign alongside Google authorship.

The most successful PR campaigns have a tailored and strategic approach and utilising the relationship between all the media forms in the PESO model can ensure that your next PR campaign is launched with a foolproof strategy behind it.

Get in touch with us today to discover how your next PR campaign can reach its full potential.

*https://www.socialmediatoday.com/news/the-brand-value-of-influencer-marketing-in-2018-infographic/520810/

 

Eight reasons why businesses of all sizes need PR

In this increasingly digital age, when so many brands are vying for the attention of over-saturated audiences, ensuring that your company’s messaging and services are in the public domain is more important than ever.

Whether you have a start-up in its delicate early stages, a medium sized enterprise or a large long-established corporation with hundreds of years of heritage, the positive impact of good PR should not be underestimated.

In order to keep one step ahead of the competition, or in the arena with other competitors altogether, having a presence in the media and on social media is crucial and PR professionals will ensure that your messaging and brand is out there in the right places at the right time.

Simply put, good strategic PR will help your business get off the ground and stay off the ground by getting your brand noticed to increase your profile, credibility and sales.

A PR company will do this by starting relevant conversations that engage and influence your customers, provoking action. By reaching those audiences through clever PR, social media and other on and offline communications tools, a PR professional will get people reading, talking and sharing news about your brand to strengthen your reputation.

Eight reasons why your business needs PR:

1. To protect your reputation

Reputation is key and the more positive news in the public domain about your company the better, whether it’s new work appointments, project announcements, charity efforts or financial growth reports – if there is news to tell then we should tell it.

2. Reach your target audience

A PR professional will use media contacts to communicate your messaging to the publications and online sites that are read by your target audiences. Social media management will also allow a PR company to act on behalf of your brand – liaising with customers in keeping with your brand’s tone of voice and developing relationships to ensure a personable and accessible approach.

3. To communicate brand values

Your brand values are at the core of your business, they are what sets you apart from the rest and what promotes authenticity and the unique qualities of your company.

4. Raise awareness of your services

Raising awareness of your brand highlights your products and services and helps drive consumers to make decisions. It’s as clear as that – if people don’t know about you, they won’t choose your company.

5. Keep your business looking alive

There’s nothing worse than neglected social media channels, a blog page that hasn’t been updated since 2018 and no mention of your company in the press. Good PR and social media can help keep your business looking fresh and healthy, which is invaluable for attracting consumer interest and investment.

6. Establish credibility

If a brand isn’t credible or loses its credibility in some way then this can have a negative effect on consumers’ decisions and their behaviour due to the loss of trust. They will choose an alternative company if they lose their faith, so it’s important to look after brand image to ensure this doesn’t happen.

7. To provoke action

Your core communication through press releases and social media content should influence action. Through the creation and placement of strategic content, a good PR professional can ensure that target audiences are provoked in such a way that it benefits business, either through driving sales or getting people talking.

8. Manage a crisis

Should your business hit crisis point, things can escalate quickly and it’s important that your reputation is protected until things begin to resolve. From reactive press and social statements to providing advice to lead you through a difficult time, a good PR company can handle this.