The synchronicity of PR and HR services in brand reputation

When it comes to corporate success, brand reputation is a partnership between Public Relations and Human Resources and while seemingly distinct, the two entities share a surprising number of similarities when it comes to safeguarding and enhancing a brand’s image.

As a Public Relations agency, working with a Human Resources client, we regularly observe those similarities in our efforts to shape, protect and raise our clients’ reputations.  We act as diligent guardians of the brand. HR protects the internal brand by upholding values and fostering a positive workplace, while PR is responsible for protecting the external brand by demonstrating positive values and actions.

But like all good relationships, the work we do with brands, as PRs and HRs, must be based on trust and transparency and working with those who believe in doing the right thing. Here’s why…

Custodians of culture

Both PR and HR agencies are the gatekeepers of an organisation’s culture. HR is responsible for fostering a positive working environment, ensuring employee satisfaction, and promoting a culture that aligns with the brand’s values… while PR, on the other hand, communicates this culture externally, shaping the public’s perception of the company.

Communication experts

Effective communication is the lifeblood of both PR and HR. HR tells the internal story, crafting honest narratives that resonate with employees… while PR translates that internal success for external consumption, presenting an alignment in brand perception.

Aligning internal and external messaging is crucial for brand consistency. HR and PR should collaborate to ensure that the messages communicated to employees align seamlessly with those broadcasted to the public. This synergy prevents confusion and builds trust.

Employers of choice

HR agencies play a pivotal role in attracting and retaining top talent. It is good managers and a happy workforce that are a brand’s most valuable asset when it comes to hiring the right people… while PR, in turn, projects that positive image to the public, showcasing the company as a true, employer of choice.

Happy employees are powerful brand advocates. HR fosters an environment where employees feel engaged and proud to be associated with the brand… while PR amplifies this advocacy externally, turning employees into authentic ambassadors for the company.

Crisis management

In the stormy seas of crises, both PR and HR agencies must navigate the issue together to ensure minimal damage to the brand. HR will manage the internal crises, addressing employee concerns and maintaining morale… while, simultaneously, PR works externally to mitigate reputational damage and communicate the company’s stance.

For more information on supporting your brand with PR (or HR!), get in touch with us today.

The importance of responding to new consumer buying habits

As a Nottingham-based PR agency, we are always looking at evolving consumer attitudes and buying habits, so we can ensure that our client content and marketing strategies work in reaching the right people and resonating with target markets.

Consumer buying habits are changing now more than ever with the COVID-19 pandemic, and consumers are seeking more from brands than just simply products or services.

We’ve rounded up some of the top things that businesses can be doing at the moment to go the extra mile in terms of PR, marketing and social media efforts.

Let people know about your CSR activity

COVID-19 has affected everyone in different ways, and people are looking at how brands have responded. Did you support the NHS or emergency services? For example, our client 200 Degrees donated 1,000 acetate sheets to create vital PPE, as featured in the Mirror.

Maybe you donated to a charity who was struggling? Here at Jennie Holland PR, we have been supporting local charity Footprints CEC, offering PR services for three months for free.

CSR has always been a key part of business, but more and more people are looking to see what businesses are doing ongoing, especially through times of hardship. If your business has done something good or charitable, you should be letting people know, shout about it on social media or tell press, as it further highlights and promotes the causes that you are trying to help.

Offer added value

Consumers are looking for more than just a single product or service now. They want to trust that what you are offering as a company is both high quality and of good value. Throughout lockdown many people have been looking to better themselves through online courses or reading.

Webinars and online panels are also increasingly becoming more popular, and taking part in them is a great way to position yourself as an industry leader, even if it’s just hosted internally.

Why not post top tips on your social media or a series of blogs on your website to advise and help customers?

Let consumers know your plans as soon as possible

The pandemic has shaken up how a lot of businesses operate, for better and for worse, with any initial year-long PR and marketing strategies likely to be out the window and last-minute reactive opportunities on the rise.

With changes happening so rapidly, it’s important to inform consumers of your plans and next steps as soon as you know them to ensure that you are keeping your customers regularly updated, especially on your social media channels. Long-term followers will be thrilled to see that your business is back up and running, and with things changing so rapidly, consumers will be checking social media frequently for the latest updates.

If you are reopening your business for takeaway services or even have plans to reopen safely to the public, tell consumers on social channels and by reaching out to media. 

Increase your online visibility

With more and more people spending time online, now is a good time to work on your SEO strategy to ensure your business is getting maximum visibility online. As well as providing website audits, we specialise in achieving ‘backlinks’ – these links act as a vote of confidence from other websites which works to increase your position on the search engine. Google has confirmed that backlinks are one of the top three ranking factors in SEO.

Whatever direction your business is going in, communication is key. From using social media to the advantage of your business, to regularly liaising with media, and updating your website with good, regular content – it’s important to get the right messages for your business out there.

Contact Jennie Holland PR today to find out how we can help you.