It’s been six months since the UK went into lockdown, and with so many people saving commuting time or being placed on Furlough Leave from their job, many of us had more free time than we have ever had before. The time spent on social media in the UK surged, with the average user spending four hours and two minutes a day scrolling through social media apps as a way to soak up free time.
Apps like Tik Tok are notorious for creating that casino slot machine lost time experience. It notably doesn’t have the time or a clock visible on the screen when using the app. Is this to ensure users lose track of time and continue to scroll through the infinite content? With increased screen time and saturation of content, many users are starting to pay close attention to how they are using social media platforms, to ensure that they are getting the most out of it without letting it take over their life.
What can brands learn from this and how can they ensure that their social media content is engaging and ethical?
Use trusted sources only
Users want credibility behind the posts and the content they are consuming. We all remember the misinformation and WhatsApp forwards that were circulated at the start of the pandemic – posts which stated that drinking lemon juice or taking hot baths could help fight off coronavirus – spread like wildfire across the internet. These were later ruled as false, misleading information. As a reaction to this, WhatsApp launched its ‘Coronavirus Information Hub’ in March 2020, which aimed to work alongside UNICEF UNDP, and WHO to tackle the spread of fake news and keep its global users informed about the pandemic.
Users want to know where the information they are consuming is coming from and whether they should believe it. When brands are posting content, it’s important they are from a trusted source or backed up by factual information as to not spread misinformation.
Users are also taking time out from social media for mental health reasons. One of the more recent campaigns was the #digitaldetoxday on 5 September, where users announced to their followers that they would be taking 24 hours away from their screens to bring awareness to the way social media affects users’ mental health. The campaign was created by YouTuber, Zoe Sugg, mental health organisation #IAMWHOLE and Lush, to encourage users to reflect offline about how they live their lives online, and to introduce boundaries into their social media usage. Love Island presenter, Laura Whitmore, announced to her 1.2 million Instagram followers that she would be taking part in the campaign by taking a brief social media break to focus on herself.
The way users consume social media has changed dramatically over the last six months. Users are hyper-aware and expect truth and credibility when viewing posts. It is important that brands stay transparent when communicating with consumers and customers and are using social media platforms responsibly.
If you’d like help to ensure your social media channels remain engaging but credible, please get in touch with Jennie Holland PR.